TENDRING’S Citizens Advice fears another challenging year due to an increase in demand following the introduction of Universal Credit.

The latest annual report of the charity reveals more than 8,100 people came to the service for advice in the past year.

More than 11,500 separate issues were dealt with at the six venues operated by the charity.

Robert Clubb, chairman of trustees of Citizens Advice Tendring, said the top advice issue was debt, closely followed by welfare benefits.

It is feared that the demand will increase following the introduction of Universal Credit.

Mr Clubb said: “It’s been another challenging year for the service.

“I’m grateful to Tendring Council for their continued funding of the core service.

“I anticipate an increase in demand at our offices following the recent introduction of Universal Credit for all new claimants in Tendring.

“However, I’m confident that our 15 staff and 47 volunteers will continue to deliver a first class service.”

Universal Credit has been introduced as part of an attempt to simplify the welfare system by combining six benefits and tax credits into a single monthly payment.

But critics say the new system is forcing people into debt, citing a “complex” application process, delays in receiving benefits and a rise in demand for foodbanks.

Protestors from the Unite Community Clacton branch turned out to make their fears heard when the system was launched in the town earlier this year

Rob Harper, campaign co-ordinator for the branch, said the roll-out would have a big effect on people in Clacton, where there is a problem with drug addiction and homelessness.

The Department of Work and Pensions insists the scheme simplifies an out-of-date and complicated system, and said the majority of claimants have had no issues.

To increase its reach, Citizens Advice Tendring has started offering advice by phone as part of the national Adviceline service.

The Tendring Mental Health Hub assisted 272 new clients with ill mental health by providing advice and supported volunteering.

Citizens Advice Tendring, which is based in Carnarvon Road, Clacton, also hopes to help more people with its digital inclusion project in Holland-on-Sea and with a new weekly advice session in Frinton.

Its annual meeting takes place today at noon at Sam’s Hall, 20-22 Rosemary Road, Clacton.