A care agency has been told it must improve for the second year in a row.

Divine Care Provider Ltd, based in Inworth, was rated as requires improvement by the Care Quality Commission (CQC) after an announced inspection.

A report published in September said the agency had failed to meet two regulations, one relating to good governance and one relating to staffing.

It said: “At this inspection, we found that whilst improvements had been made, people using the service were not always safe from harm.

“We found a staff member on induction had been put on the rota to work as part of the shift as another staff member could not be found to cover.

“Staff were not provided with an effective induction process and assessed as competent before starting work.

“We were informed that a new staff member, on their induction, had provided care to a person who used a hoist to transfer without being assessed as competent to do so.”

During the previous inspection last year, inspectors found the agency also required improvement in three areas and only rated the service good for being effective and caring.

This year inspectors said only the responsiveness was good and four other areas needed improvement.

At the time of the inspection, there were 44 people using the agency and 23 care staff supporting them.

The report said: “People were put at risk by staff who were not trained and competent in moving and handling people safely.

“The provider continued to fail in multiple areas and this did not convey a caring attitude towards the care of people.

“Systems and processes were still not being operated effectively to assess, monitor and improve the quality and safety of the services.

“No audit trail was available to show actions and management decisions had been made and what resources were needed to develop the service.”

A warning was issued by the CQC due to a lack of management oversight and the monitoring of the quality of the service.

A spokesman for Divine Care Provider Ltd said: "It was found that some of our paperwork needed to be amended, which is now being addressed.

"Feedback from our clients was that they were happy with the care they received."