Anglian train passengers least satisfied (From Braintree and Witham Times)

Anglian train passengers least satisfied

2:58pm Monday 8th February 2010

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Train company National Express East Anglia scored one of the lowest ratings for passenger satisfaction in the country.

Just 79 per cent felt the price of their ticket offered value for money, according to a nationwide survey conducted by Passenger Focus.

But it is a three per cent improvement for the company from 2008 to 2009. Only 34 per cent of passengers in East Anglia, which includes those using the services across mid and north Essex, felt the service offered good value for money with 33 per cent thinking delays were handled well.

Availability of staff on trains and the toilets on them were another bone of contention with only 22 per cent and 20 per cent, respectively, thinking it was acceptable.

The results were based on the Passenger Focus carried out in autumn 2009.

David Bigg, Chairman of Witham and Braintree Rail Users’ Association, said: “I’m not surprised.

“We can only hope that as it’s the last year of the franchise, National Express don’t give up and that a new operator coming in will do better.”

Andrew Chivers, Managing Director, said he was “encouraged” by the results.

“We recognise there is still much more work to do in meeting our customers’ expectations and we are pressing ahead with our exciting Service Improvement plan which is already bringing benefits to thousands of customers,” he added.

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