Compensation for train travellers

12:18pm Monday 7th July 2008

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COMMUTER groups have had mixed reactions to plans to compensate train passengers who endured five days of disruption on the lines last month.

There were severe delays on the Norwich to Ingatestone track after overhead lines came down at Ingatestone and a freight train derailed between June 9 and 13.

Now National Express East Anglia (NEEA) and Network Rail have agreed to give customers holding season tickets from mainline stations between Ingatestone and Norwich the normal delay repay' compensation - which is equivalent to the number of delayed journeys experienced - and a discount of up to four days extra travel when they renew their ticket.

Those without season tickets can only apply for compensation through the delay repay scheme.

for customers who were affected by the overhead line problems and freight train derailment that occurred between 9 and 13 June.

Mark Leslie, chairman of the Kelvedon Rail Users' Association, said: "What we would really like is four days off the cost of a season ticket."

And David Bigg, chairman of the Witham and Braintree Rail Users' Association, said: "What we want to see is how they translate the one-week free travel into money terms."