A MAN who suffers from constant and severe pain after an industrial accident says he is “absolutely disgusted” with the treatment he has received from a doctor’s surgery.

Brian McManus, 59, of Bocking End registered at Church Lane Surgery, in January.

Since then he has experienced constant problems with the newly opened surgery, including at a repeat check-up on Thursday morning.

Mr McManus, of Bocking End, said: “I only get enough medication for two weeks at a time so I go for an appointment every fortnight.

“I was there on time but I was told I am not being seen. I was told by a receptionist that the doctor had marked me down as did not attend.”

After refusing to leave until he was able to see a doctor, Mr McManus was given a ten minute appointment that ended before his prescription could be signed off.

The practice manager then stepped in and his forms were signed and sent to the chemist.

Mr McManus said: “When I went to collect them from the chemist, only two out of three medications had arrived.

“The meds I am on are for pain control. The two combined make the relief perfectly adequate but then without one of them or a substitute it is awful.

“My blood pressure also increases. I have already had seven heart attacks I do not need another one.”

Mr McManus was injured in an industrial accident in Braintree in 1980. It left him with 32 broken bones and needing several correctional surgeries.

He said: “I was absolutely disgusted with the fact there was an empty waiting room and yet I was asked to make a further appointment.

“If I did not stand my ground I would be without my pain medication. As soon as I can I am planning to move to another surgery.”

A spokesperson for Virgin Care, who run the Church Lane Surgery, said: “We can’t comment on individual cases, but would encourage any patient with concerns to raise them with us directly so we can resolve them quickly.

"We will always try to see patients who arrive after their appointment time as well as offering double-length appointments on request and processing repeat prescriptions at reception or online.

“Our improvement plan at Church Lane is well advanced, with 300 additional GP appointments per week, an expanded team and an improved, faster repeat prescription process.”