A disabled lady has been left feeling “frustrated” and “let down” after her transport to hospital failed to turn up.

Anne Wardrop, 67, of St James Road, was diagnosed with ME, a condition which causes permanent exhaustion, 25 years ago and has to attend monthly pain clinics at Broomfield Hospital to keep the pain from the incurable condition to tolerable levels.

Ms Wardrop, who has one child and two grandchildren, was supposed to be picked up on may 14 by ERS Medical, who took over the running of non-emergency patient transport on May 1, but they never showed up, leading her to miss her appointment.

Ms Wardrop, who has to use a wheelchair due to her ME, said: “I want to go to the pain clinic as it stops the pain becoming too bad.

“It is really frustrating that they didn’t turn up and I feel like I have been treated badly.

“If they couldn’t provide a good service, they shouldn’t have got the contract.”



Read the full story in this week's Braintree and Witham Times