Serious problems on the Colchester to London Liverpool Street Greater Anglia line

Commuters advised not to travel to London by train

Commuters advised not to travel to London by train

First published in News
Last updated
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OVER running engineering works have caused serious problems on the Colchester to London Liverpool Street railway line today.

All lines have now re-opened travelling through Colchester, but commuters have been warned to expect delays throughout the day.

Further disruption is expected after a person was hit by a train at Chadwell Heath station at about 1.30pm.

UPDATE 8.40am

ALL lines have now re-opened.

Greater Anglia is working to restore a normal service but disruption is expected to continue for some hours.

People are still being advised not to travel unless their journey is essential.

All ticket restrictions have been lifted for today. Tickets will be valid for travel tomorrow.

UPDATE 9am

THE train disruption has added to heavy traffic in Colchester and on the A12.

Click here for more information.

Comments (22)

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8:36am Mon 19 May 14

Broadside says...

"not to travel unless they have to". That's what really grinds my gears. If we didn't have to then we wouldn't be trying would we?
I have to get to work to earn money to pay my bills. Is that what Greater Anglia considers "essential"?
"not to travel unless they have to". That's what really grinds my gears. If we didn't have to then we wouldn't be trying would we? I have to get to work to earn money to pay my bills. Is that what Greater Anglia considers "essential"? Broadside
  • Score: 18

8:45am Mon 19 May 14

catflap1 says...

I'm watching the website nothing much has happened
I'm watching the website nothing much has happened catflap1
  • Score: -4

8:45am Mon 19 May 14

The Stinker Returns says...

I agree. What stupid advice. I don't get to Witham station in time for the 6.57am each morning because I don't have to!
I agree. What stupid advice. I don't get to Witham station in time for the 6.57am each morning because I don't have to! The Stinker Returns
  • Score: 11

9:32am Mon 19 May 14

seikothrill says...

I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia?

Thanks to any responses
I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia? Thanks to any responses seikothrill
  • Score: 4

10:00am Mon 19 May 14

cynicalsubber says...

Seikothrill, if you look at the conditions on your ticket, I think you'll find that they refuse to take any responsibility for missed connections. But it might be worth asking for it, and if they refuse, have a look at the small claims court.
Honestly, on days like this, I just give thanks that I gave up commuting after 15 years. It's a nightmare.
Seikothrill, if you look at the conditions on your ticket, I think you'll find that they refuse to take any responsibility for missed connections. But it might be worth asking for it, and if they refuse, have a look at the small claims court. Honestly, on days like this, I just give thanks that I gave up commuting after 15 years. It's a nightmare. cynicalsubber
  • Score: 7

10:03am Mon 19 May 14

Slamdoor312 says...

The Network Rail failure (not Greater Anglia) was a known delay, so you should have been able to travel on the first available train from Euston you could reasonably get to. I don't understand why you paid an additional amount.
Your issue is with Virgin Trains
The Network Rail failure (not Greater Anglia) was a known delay, so you should have been able to travel on the first available train from Euston you could reasonably get to. I don't understand why you paid an additional amount. Your issue is with Virgin Trains Slamdoor312
  • Score: 7

10:07am Mon 19 May 14

Beyond Belief says...

Same old story, over running engineering works. Who is responsible for planning all these works? Will they lose a days pay like many of those who could not get into work today? I very much doubt it.
Same old story, over running engineering works. Who is responsible for planning all these works? Will they lose a days pay like many of those who could not get into work today? I very much doubt it. Beyond Belief
  • Score: 2

10:10am Mon 19 May 14

Oliver Guiness says...

Tried to use a train on Saturday from Colchester and failed. Wasn't told my train was cancelled until just after Anglia had sold me a ticket for it. They obviously knew the train wasn't running but didn't think it necessary to update the boards or let anyone know. Quality.
Tried to use a train on Saturday from Colchester and failed. Wasn't told my train was cancelled until just after Anglia had sold me a ticket for it. They obviously knew the train wasn't running but didn't think it necessary to update the boards or let anyone know. Quality. Oliver Guiness
  • Score: 8

10:31am Mon 19 May 14

romantic says...

seikothrill wrote:
I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia?

Thanks to any responses
From Network Rail Conditions of carriage: "If you purchase an Advance ticket, you must use that ticket in the train specified when you book your ticket. However, if you miss this service because a previous connecting train service was delayed you will be able to travel on the next service provided by the Train Company with whom you were booked to travel without penalty."

Trouble is, now that you have paid and presumably made the journey, it could be a long process to get your money back. If you went to a ticket desk and explained the situation, and they said you must buy a ticket, then you have a good chance. If you went to a self-service machine and bought the ticket without checking, it may be harder.
[quote][p][bold]seikothrill[/bold] wrote: I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia? Thanks to any responses[/p][/quote]From Network Rail Conditions of carriage: "If you purchase an Advance ticket, you must use that ticket in the train specified when you book your ticket. However, if you miss this service because a previous connecting train service was delayed you will be able to travel on the next service provided by the Train Company with whom you were booked to travel without penalty." Trouble is, now that you have paid and presumably made the journey, it could be a long process to get your money back. If you went to a ticket desk and explained the situation, and they said you must buy a ticket, then you have a good chance. If you went to a self-service machine and bought the ticket without checking, it may be harder. romantic
  • Score: 6

12:02pm Mon 19 May 14

Bhudeeka says...

This company is usesless our train in the morning is late EVERY day and often there are overrunning engineering works stop standing around chatting and do the work!
This company is usesless our train in the morning is late EVERY day and often there are overrunning engineering works stop standing around chatting and do the work! Bhudeeka
  • Score: -11

1:02pm Mon 19 May 14

wormshero says...

First time we've had overrunning engineering works on a Monday in a while (it's only ever monday anyway, the works are done over the weekend), so as a commuter I'm not sure what others are talking about when they say it happens all the time.

Also the 'do not travel unless you have to' clearly doesn't apply to those who have to, that's why it has the "Unless you have to" suffix. Believe it or not some people (retired/people on days off/etc.) can decide to spend a whole day in London. Being told not to travel unless they have to and that they can go tomorrow instead on the same ticket is totally fair. Personally when I see that I think "I'll work from home for a few hours before heading in". Just because *you* have to doesn't mean everyone who uses the train line does...
First time we've had overrunning engineering works on a Monday in a while (it's only ever monday anyway, the works are done over the weekend), so as a commuter I'm not sure what others are talking about when they say it happens all the time. Also the 'do not travel unless you have to' clearly doesn't apply to those who have to, that's why it has the "Unless you have to" suffix. Believe it or not some people (retired/people on days off/etc.) can decide to spend a whole day in London. Being told not to travel unless they have to and that they can go tomorrow instead on the same ticket is totally fair. Personally when I see that I think "I'll work from home for a few hours before heading in". Just because *you* have to doesn't mean everyone who uses the train line does... wormshero
  • Score: 2

1:18pm Mon 19 May 14

The Stinker Returns says...

Well I looked around the platform this morning to see if I could spot anyone who might not "have to" and at 6.45am there was, surprisingly, no-one obviously who was not a commuter (I see most of them most mornings anyway). Of course we understand the concept of "unless you have to" but it sounds incredibly trite at that time of the morning.
Well I looked around the platform this morning to see if I could spot anyone who might not "have to" and at 6.45am there was, surprisingly, no-one obviously who was not a commuter (I see most of them most mornings anyway). Of course we understand the concept of "unless you have to" but it sounds incredibly trite at that time of the morning. The Stinker Returns
  • Score: 4

1:27pm Mon 19 May 14

wormshero says...

Then ignore it. It's not something worth moaning about if it helps people who may not actually need to travel. Just because it doesn't benefit you or the majority of people on your train doesn't mean it doesn't benefit some people, even if you did have a look around and judge everyone waiting for your particular train to be a commuter. What difference does them saying it make to you, exactly? Like I say, I commute daily but when I see that on their twitter or hear it as I arrive at the station I avoid the overcrowded station and go home to work, staying out of the way of people who have no choice but to get the train to avoid adding to the overcrowding on the train. Fine, most people at 6am are commuters (but still, not always all of them), but some commuters have the ability to work from elsewhere if needed too. Complaining that something that doesn't affect you annoys you just seems a bit daft - if enough people complained and they stopped saying it then it'd be an inconvenience to commuters like myself who have an option, for one.
Then ignore it. It's not something worth moaning about if it helps people who may not actually need to travel. Just because it doesn't benefit you or the majority of people on your train doesn't mean it doesn't benefit some people, even if you did have a look around and judge everyone waiting for your particular train to be a commuter. What difference does them saying it make to you, exactly? Like I say, I commute daily but when I see that on their twitter or hear it as I arrive at the station I avoid the overcrowded station and go home to work, staying out of the way of people who have no choice but to get the train to avoid adding to the overcrowding on the train. Fine, most people at 6am are commuters (but still, not always all of them), but some commuters have the ability to work from elsewhere if needed too. Complaining that something that doesn't affect you annoys you just seems a bit daft - if enough people complained and they stopped saying it then it'd be an inconvenience to commuters like myself who have an option, for one. wormshero
  • Score: 7

3:43pm Mon 19 May 14

The Stinker Returns says...

wormshero wrote:
Then ignore it. It's not something worth moaning about if it helps people who may not actually need to travel. Just because it doesn't benefit you or the majority of people on your train doesn't mean it doesn't benefit some people, even if you did have a look around and judge everyone waiting for your particular train to be a commuter. What difference does them saying it make to you, exactly? Like I say, I commute daily but when I see that on their twitter or hear it as I arrive at the station I avoid the overcrowded station and go home to work, staying out of the way of people who have no choice but to get the train to avoid adding to the overcrowding on the train. Fine, most people at 6am are commuters (but still, not always all of them), but some commuters have the ability to work from elsewhere if needed too. Complaining that something that doesn't affect you annoys you just seems a bit daft - if enough people complained and they stopped saying it then it'd be an inconvenience to commuters like myself who have an option, for one.
Fair enough
[quote][p][bold]wormshero[/bold] wrote: Then ignore it. It's not something worth moaning about if it helps people who may not actually need to travel. Just because it doesn't benefit you or the majority of people on your train doesn't mean it doesn't benefit some people, even if you did have a look around and judge everyone waiting for your particular train to be a commuter. What difference does them saying it make to you, exactly? Like I say, I commute daily but when I see that on their twitter or hear it as I arrive at the station I avoid the overcrowded station and go home to work, staying out of the way of people who have no choice but to get the train to avoid adding to the overcrowding on the train. Fine, most people at 6am are commuters (but still, not always all of them), but some commuters have the ability to work from elsewhere if needed too. Complaining that something that doesn't affect you annoys you just seems a bit daft - if enough people complained and they stopped saying it then it'd be an inconvenience to commuters like myself who have an option, for one.[/p][/quote]Fair enough The Stinker Returns
  • Score: 4

3:47pm Mon 19 May 14

Ontheball says...

Not a good day for the railway:-

Greater Anglia Greater Anglia
roadLive public transport
Disruption on Greater Anglia between Southend Victoria and Liverpool Street, between Colchester and Liverpool Street and between Braintree and Liverpool Street due to earlier person hit by a train between Romford and Chadwell Heath. All lines are open, however services remain subject to lengthy delays and widespread cancellations. Greater Anglia expect disruption until approximately 20:00. Tickets being accepted on London Underground, London Buses and C2C services.
Last updated 9 minutes ago
Not a good day for the railway:- Greater Anglia Greater Anglia roadLive public transport Disruption on Greater Anglia between Southend Victoria and Liverpool Street, between Colchester and Liverpool Street and between Braintree and Liverpool Street due to earlier person hit by a train between Romford and Chadwell Heath. All lines are open, however services remain subject to lengthy delays and widespread cancellations. Greater Anglia expect disruption until approximately 20:00. Tickets being accepted on London Underground, London Buses and C2C services. Last updated 9 minutes ago Ontheball
  • Score: 0

4:14pm Mon 19 May 14

RMOFHT says...

seikothrill wrote:
I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia?

Thanks to any responses
Better use your car if you have one, the trains now with Network Rail is absolutely rubbish as was before with British Rail. I use my car now stress free and no delay not too bad on traffic
[quote][p][bold]seikothrill[/bold] wrote: I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia? Thanks to any responses[/p][/quote]Better use your car if you have one, the trains now with Network Rail is absolutely rubbish as was before with British Rail. I use my car now stress free and no delay not too bad on traffic RMOFHT
  • Score: 1

9:06pm Mon 19 May 14

seikothrill says...

romantic wrote:
seikothrill wrote:
I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia?

Thanks to any responses
From Network Rail Conditions of carriage: "If you purchase an Advance ticket, you must use that ticket in the train specified when you book your ticket. However, if you miss this service because a previous connecting train service was delayed you will be able to travel on the next service provided by the Train Company with whom you were booked to travel without penalty."

Trouble is, now that you have paid and presumably made the journey, it could be a long process to get your money back. If you went to a ticket desk and explained the situation, and they said you must buy a ticket, then you have a good chance. If you went to a self-service machine and bought the ticket without checking, it may be harder.
Romantic, cynical snubber and slam door 312 - many thanks for your comments.

I had always assumed that once you had missed your advance booked train then that was it, hence reason in my rush I purchased a new ticket.

An expensive lesson / mistake by me but I will attempt to re-claim from Greater Anglia
[quote][p][bold]romantic[/bold] wrote: [quote][p][bold]seikothrill[/bold] wrote: I had to travel on 05:35 to catch (advanced booked) train from Euston at 07:30. I missed train from Euston and just paid £78.50 for a single to Warrington. Does anyone know whether I can claim back additional ticket cost from Greater Anglia? Thanks to any responses[/p][/quote]From Network Rail Conditions of carriage: "If you purchase an Advance ticket, you must use that ticket in the train specified when you book your ticket. However, if you miss this service because a previous connecting train service was delayed you will be able to travel on the next service provided by the Train Company with whom you were booked to travel without penalty." Trouble is, now that you have paid and presumably made the journey, it could be a long process to get your money back. If you went to a ticket desk and explained the situation, and they said you must buy a ticket, then you have a good chance. If you went to a self-service machine and bought the ticket without checking, it may be harder.[/p][/quote]Romantic, cynical snubber and slam door 312 - many thanks for your comments. I had always assumed that once you had missed your advance booked train then that was it, hence reason in my rush I purchased a new ticket. An expensive lesson / mistake by me but I will attempt to re-claim from Greater Anglia seikothrill
  • Score: 1

7:05am Tue 20 May 14

Rhinestone Cowboy* says...

I just do not understand the fascination you lot have with the choo choo.
Face it £ for £, mile for mile, it is the most expensive form of travel on the planet for what?
Its OK long distance and I mean distances of over 100 miles. Even then its cheaper to fly.
Your stuck in some tin can tube with a passenger wreaking of ciggies or booze and that's your romantic idea of being on the orient express or the hogwarts railway?
The days of the steam train and Brief Encounter are long gone. Sorry to P*ss on your bonfire.
I just do not understand the fascination you lot have with the choo choo. Face it £ for £, mile for mile, it is the most expensive form of travel on the planet for what? Its OK long distance and I mean distances of over 100 miles. Even then its cheaper to fly. Your stuck in some tin can tube with a passenger wreaking of ciggies or booze and that's your romantic idea of being on the orient express or the hogwarts railway? The days of the steam train and Brief Encounter are long gone. Sorry to P*ss on your bonfire. Rhinestone Cowboy*
  • Score: -4

9:27am Tue 20 May 14

pinkteapot says...

Rhinestone Cowboy* wrote:
I just do not understand the fascination you lot have with the choo choo.
Face it £ for £, mile for mile, it is the most expensive form of travel on the planet for what?
Its OK long distance and I mean distances of over 100 miles. Even then its cheaper to fly.
Your stuck in some tin can tube with a passenger wreaking of ciggies or booze and that's your romantic idea of being on the orient express or the hogwarts railway?
The days of the steam train and Brief Encounter are long gone. Sorry to P*ss on your bonfire.
How exactly would you suggest commuters get into Central London?
[quote][p][bold]Rhinestone Cowboy*[/bold] wrote: I just do not understand the fascination you lot have with the choo choo. Face it £ for £, mile for mile, it is the most expensive form of travel on the planet for what? Its OK long distance and I mean distances of over 100 miles. Even then its cheaper to fly. Your stuck in some tin can tube with a passenger wreaking of ciggies or booze and that's your romantic idea of being on the orient express or the hogwarts railway? The days of the steam train and Brief Encounter are long gone. Sorry to P*ss on your bonfire.[/p][/quote]How exactly would you suggest commuters get into Central London? pinkteapot
  • Score: 3

11:24am Tue 20 May 14

romantic says...

Rhinestone Cowboy* wrote:
I just do not understand the fascination you lot have with the choo choo.
Face it £ for £, mile for mile, it is the most expensive form of travel on the planet for what?
Its OK long distance and I mean distances of over 100 miles. Even then its cheaper to fly.
Your stuck in some tin can tube with a passenger wreaking of ciggies or booze and that's your romantic idea of being on the orient express or the hogwarts railway?
The days of the steam train and Brief Encounter are long gone. Sorry to P*ss on your bonfire.
I don't think anyone could ever imagine it is the Orient Express. The people who go by train to London in the morning are doing so because they have to get to work. It is expensive, but still preferable to driving into London every day. I'm lucky enough not to be a commuter, but have to go to London quite often for work. Most of the time, it works perfectly well. I get delayed maybe 10% of journeys, but I tend to travel outside peak-time. There is not the alternative to fly to London. I could drive there, but it would take double the time and cost almost as much when parking etc is factored in.

Most of the passengers don't reek of fags and booze, although the late trains out of London can be interesting.

Few commuters have a "fascination" with trains, it is used because it is the most practical way to get to work. I know several people whose Monday morning was wrecked when they got to the station and found nothing was moving.
[quote][p][bold]Rhinestone Cowboy*[/bold] wrote: I just do not understand the fascination you lot have with the choo choo. Face it £ for £, mile for mile, it is the most expensive form of travel on the planet for what? Its OK long distance and I mean distances of over 100 miles. Even then its cheaper to fly. Your stuck in some tin can tube with a passenger wreaking of ciggies or booze and that's your romantic idea of being on the orient express or the hogwarts railway? The days of the steam train and Brief Encounter are long gone. Sorry to P*ss on your bonfire.[/p][/quote]I don't think anyone could ever imagine it is the Orient Express. The people who go by train to London in the morning are doing so because they have to get to work. It is expensive, but still preferable to driving into London every day. I'm lucky enough not to be a commuter, but have to go to London quite often for work. Most of the time, it works perfectly well. I get delayed maybe 10% of journeys, but I tend to travel outside peak-time. There is not the alternative to fly to London. I could drive there, but it would take double the time and cost almost as much when parking etc is factored in. Most of the passengers don't reek of fags and booze, although the late trains out of London can be interesting. Few commuters have a "fascination" with trains, it is used because it is the most practical way to get to work. I know several people whose Monday morning was wrecked when they got to the station and found nothing was moving. romantic
  • Score: 3

12:41pm Tue 20 May 14

keith_l says...

My monthly ticket from Witham works out about £9 each way each working day. If I drive I would use about that amount of petrol, then have to pay congestion charge on top and possibly parking (my office has limited spaces and company car users get priority). It would also take around twice as long to do it by car.
My monthly ticket from Witham works out about £9 each way each working day. If I drive I would use about that amount of petrol, then have to pay congestion charge on top and possibly parking (my office has limited spaces and company car users get priority). It would also take around twice as long to do it by car. keith_l
  • Score: 0

3:22pm Wed 21 May 14

helpwhatshappening says...

I actually think the trains to Braintree are a joke, Monday evening I left Canary Wharf at 4pm, I knew travelling was going to be a nightmare after the fatality at Chadwell Heath so I left early. Got to Stratford 16.25 to Witham cancelled, 16.42 to Braintree cancelled, three Southend trains came and went, two fast trains whizzed past and a freight train came up the track, all the above trains travel down the same track as the Braintree and Witham trains past the sight of the fatality, Braintree get one train per hour shouldn't it have a pretty high priority when it comes to getting a train out?
It took nearly three hours to travel from London to what is laughingly called a commuter town! That includes paying an extra £5 to get a bus from Chelmsford, after traveling in conditions that can only be compared to sweaty sardines eventually from Stratford to Chelmsford.
What makes it worse is that there are no announcements at Stratford they don’t feel the need to keep you informed, occasionally Greater Anglia will apologise for the inconvenience if they feel like it.
Essay over I have written to our MP to complain not that it will help but as I said to him, I would vote for the devil himself if his only promise was to put in the Cressing loop!
I actually think the trains to Braintree are a joke, Monday evening I left Canary Wharf at 4pm, I knew travelling was going to be a nightmare after the fatality at Chadwell Heath so I left early. Got to Stratford 16.25 to Witham cancelled, 16.42 to Braintree cancelled, three Southend trains came and went, two fast trains whizzed past and a freight train came up the track, all the above trains travel down the same track as the Braintree and Witham trains past the sight of the fatality, Braintree get one train per hour shouldn't it have a pretty high priority when it comes to getting a train out? It took nearly three hours to travel from London to what is laughingly called a commuter town! That includes paying an extra £5 to get a bus from Chelmsford, after traveling in conditions that can only be compared to sweaty sardines eventually from Stratford to Chelmsford. What makes it worse is that there are no announcements at Stratford they don’t feel the need to keep you informed, occasionally Greater Anglia will apologise for the inconvenience if they feel like it. Essay over I have written to our MP to complain not that it will help but as I said to him, I would vote for the devil himself if his only promise was to put in the Cressing loop! helpwhatshappening
  • Score: 1

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