Braintree: Royal Mail under fire for handling of with-held post saga

Braintree and Witham Times: Braintree: Royal Mail under fire for handling of with-held post saga Braintree: Royal Mail under fire for handling of with-held post saga

As many as 7,000 pieces of mail are believed to have been “with-held” over a period of at least eight years by a postman.

In recent weeks, countless residents across Braintree and farther afield have been receiving envelopes and packaging minus their contents along with an apology letter from Royal Mail.

 

Royal Mail has since come under fire for the way in which it has been dealing with victims’ complaints and the lack of information provided to them.

A Royal Mail said: “Royal Mail has its own investigation and criminal law departments and who deals with such cases.

“I am not able to confirm any other details as the investigation is ongoing and a live case."

The spokesman added: “Royal Mail has a compensation policy for loss, damage or delayed items for stamped and meter mail, normal compensation rules state a customer has to claim within 12 months however, due to the nature of this incident we will be flexible.

 

“Customer Services will look at each customer’s claim and review on a case by case basis.”


 

Comments (7)

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10:55am Sat 14 Dec 13

bridportresident says...

Our friendly posty has withheld three parcels from overseas which have been returned to us empty. One dated 2007. We have no way of proving the contents as they were birthday gifts so there is no way of being able to claim back for losses. And we kept blaming the foreign post services. Given he used to use his car to deliver mail now makes me realise how easy it would be for him to withhold the post. Maybe postman should be banned from using personal vehicles and either use an official van or stick to their bikes.
Our friendly posty has withheld three parcels from overseas which have been returned to us empty. One dated 2007. We have no way of proving the contents as they were birthday gifts so there is no way of being able to claim back for losses. And we kept blaming the foreign post services. Given he used to use his car to deliver mail now makes me realise how easy it would be for him to withhold the post. Maybe postman should be banned from using personal vehicles and either use an official van or stick to their bikes. bridportresident

4:54pm Sat 14 Dec 13

MrYoga says...

They should be offering compensation for this. All I got was a sorry note, to be honest I wish they never bothered, what's the point? It might as well of read.
'Sorry but we have a thief in our employment who stole your post, sorry about that, just thought we would tell you but we aren't going to do anything else, best wishes, Royal Mail'
They should be offering compensation for this. All I got was a sorry note, to be honest I wish they never bothered, what's the point? It might as well of read. 'Sorry but we have a thief in our employment who stole your post, sorry about that, just thought we would tell you but we aren't going to do anything else, best wishes, Royal Mail' MrYoga

10:21pm Sat 14 Dec 13

Beck 1 says...

I was digusted to receive an opened birthday card last week from September. My trust in postal services has been damaged. How can an opportunity be made so easyily possible. It's been going on for many years unnoticed. Were there not suspicions about the number of complaints as to the type of missing mail. Seems like a blind eye must have been turned to the goings on.
I was digusted to receive an opened birthday card last week from September. My trust in postal services has been damaged. How can an opportunity be made so easyily possible. It's been going on for many years unnoticed. Were there not suspicions about the number of complaints as to the type of missing mail. Seems like a blind eye must have been turned to the goings on. Beck 1

10:31pm Sat 14 Dec 13

bridportresident says...

Try calling the number for their call customer services department. I have never come across such rude dismissive people.
Try calling the number for their call customer services department. I have never come across such rude dismissive people. bridportresident

9:34pm Sun 15 Dec 13

YNWAIE says...

Their customer services are a joke...very rude and dismissive....the postie will probably escape punishment to prevent a massive compo bill for Royal Mail
Their customer services are a joke...very rude and dismissive....the postie will probably escape punishment to prevent a massive compo bill for Royal Mail YNWAIE

8:22pm Mon 16 Dec 13

notters says...

I do wish people (this paper included) would not refer to this incident as 'withheld' mail when it is, 'stolen' mail. Using such a weak and inappropriate term grossly diminishes the severity of the crime and also, completely fails to describe what has irrefutably happened. The dictionary definition of 'withheld' is simply only 'held or kept back' whereas 'stolen' is 'taken from someone without permission, or unlawfully'.
I do wish people (this paper included) would not refer to this incident as 'withheld' mail when it is, 'stolen' mail. Using such a weak and inappropriate term grossly diminishes the severity of the crime and also, completely fails to describe what has irrefutably happened. The dictionary definition of 'withheld' is simply only 'held or kept back' whereas 'stolen' is 'taken from someone without permission, or unlawfully'. notters

9:19am Tue 17 Dec 13

Southend_LSG says...

This does not surprise me one bit. For years now mail has arrived with the stamps missing. Not "unstuck" missing but PEELED off missing. Postmen have been stealing them from our envelopes and packages, most likely to sell them as we use the prettier collectible stamps and receive foreign ones, and when I report it, all I get is an email apologising saying they have no way of knowing who handled that particular letter or package. How are they meant to control this thievery if they have no way of tracking down who dealt with what mail?!
This does not surprise me one bit. For years now mail has arrived with the stamps missing. Not "unstuck" missing but PEELED off missing. Postmen have been stealing them from our envelopes and packages, most likely to sell them as we use the prettier collectible stamps and receive foreign ones, and when I report it, all I get is an email apologising saying they have no way of knowing who handled that particular letter or package. How are they meant to control this thievery if they have no way of tracking down who dealt with what mail?! Southend_LSG

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