Braintree: Greater Anglia promises a better service - as commuters freeze on unheated trains

Braintree and Witham Times: Commuters at Cressing hope Greater Anglia keeps its promise to do better. Commuters at Cressing hope Greater Anglia keeps its promise to do better.

A train operator has pledged to improve its services on the Braintree branch line following commuters’ stinging criticism.

Greater Anglia's managing director, Ruud Haket said: "We are sorry that Braintree line passengers have suffered a period of unsatisfactory performance.

“We take their concerns very seriously and we are implementing specific actions to address those issues, focused on the key areas of service punctuality and reliability, crowding and communication."

Commuter Nathalie Rose, a PA who catches the train from Cressing, said: “We had no heating on the trains all last week and it was been absolutely freezing.


“But hopefully they’re moving in the right direction to improve the service.”
 

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1:05pm Thu 5 Dec 13

OMPITA [Intl] says...

The campaign group has done well in engaging the attention of Ruud Haket; the local MP; and I do suspect a reasonable cross section of the travelling public.

Now is the time to press on with irrefutable undeniable factual data that cannot be refuted. That is why I continue to suggest that Greater Anglia be pressed to come clean with the precise recent historical data on actual timetable performance as previously recommended. This would present a perfect baseline against which to measure current and future performance in order to assess whether any tangible improvement is being achieved.

Subjective comments about the trains being ‘absolutely freezing’ are I suggest not going to be very helpful. Last week was not particularly cold; in fact I worked quite happily in my garden most days only occasionally finding it necessary to wear just a ‘T’ shirt.

If you want to introduce environmental factors like temperature into the package of complaints someone should take measurements and produce a log showing actual temperatures, times and locations such that (if appropriate) the data can be presented as objective evidence of unacceptable environmental conditions. Don’t give Greater Anglia any excuse to ‘brush off’ any complaints as mere personal opinion.

If they can wriggle off of one aspect it will potentially weaken the Group’s overall credibility. You don’t want that to happen – especially as it would seem that at long last you like ‘being on a roller’!
The campaign group has done well in engaging the attention of Ruud Haket; the local MP; and I do suspect a reasonable cross section of the travelling public. Now is the time to press on with irrefutable undeniable factual data that cannot be refuted. That is why I continue to suggest that Greater Anglia be pressed to come clean with the precise recent historical data on actual timetable performance as previously recommended. This would present a perfect baseline against which to measure current and future performance in order to assess whether any tangible improvement is being achieved. Subjective comments about the trains being ‘absolutely freezing’ are I suggest not going to be very helpful. Last week was not particularly cold; in fact I worked quite happily in my garden most days only occasionally finding it necessary to wear just a ‘T’ shirt. If you want to introduce environmental factors like temperature into the package of complaints someone should take measurements and produce a log showing actual temperatures, times and locations such that (if appropriate) the data can be presented as objective evidence of unacceptable environmental conditions. Don’t give Greater Anglia any excuse to ‘brush off’ any complaints as mere personal opinion. If they can wriggle off of one aspect it will potentially weaken the Group’s overall credibility. You don’t want that to happen – especially as it would seem that at long last you like ‘being on a roller’! OMPITA [Intl]

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