Braintree: Commuters invites MP to see "shambolic" rail service

Braintree and Witham Times: Simon Lewis is frustrated with train travel from Braintree. Simon Lewis is frustrated with train travel from Braintree.

A commuter has invited an MP to try the “shambolic” Braintree rail service to see for himself how unreliable it can be.

Accountant Simon Lewis, of Nottage Crescent, Braintree, said: “Perhaps Brooks Newmark should use it for a few days a week at say around 7.20am and see how many Braintree trains get cancelled and how he can get stuck at Witham.”

Mr Newmark, who has promised to follow up recent commuter complaints, said: “There are lots of people who have lots of issues.

“My job is to help them sort them out and riding the train with Mr Lewis wouldn’t be a good use of my time.

“All I have had is a jobsworth’s response from Greater Anglia.

“I’m not satisfied with the answer they have given myself or the commuters.”

Mr Newmark said he would now try and speak to a member of senior Great Anglia staff for answers.

Greater Anglia apologised for recent problems with delays.

 

Comments (3)

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1:29pm Tue 3 Dec 13

Jodaius says...

Mr Newmark, 'riding the train' with Greater Anglia is not a good use of anyone's time with the level of delays and cancellations experienced - that's the whole point. You, as our elected representative, should be doing something about it.

The fundamental problem lies in the flawed franchise system which not only fails to take into account customer satisfaction levels in any way, but also provides financial rewards to operating companies whose trains are delayed by between 5 and 30 minutes through compensation payments from Network Rail, which they are not required to pass on to customers.

Until these fundamental issues are sorted out, companies like GA will continue to abuse their monopoly. They literally have zero incentive to invest in the service or to improve their customer satisfaction ratings (which are amongst the worst in the country). And yet, at the same time, Abellio are allowed to continue bidding for more franchises.

Over to you, what are you going to do?
Mr Newmark, 'riding the train' with Greater Anglia is not a good use of anyone's time with the level of delays and cancellations experienced - that's the whole point. You, as our elected representative, should be doing something about it. The fundamental problem lies in the flawed franchise system which not only fails to take into account customer satisfaction levels in any way, but also provides financial rewards to operating companies whose trains are delayed by between 5 and 30 minutes through compensation payments from Network Rail, which they are not required to pass on to customers. Until these fundamental issues are sorted out, companies like GA will continue to abuse their monopoly. They literally have zero incentive to invest in the service or to improve their customer satisfaction ratings (which are amongst the worst in the country). And yet, at the same time, Abellio are allowed to continue bidding for more franchises. Over to you, what are you going to do? Jodaius

2:02pm Tue 3 Dec 13

iammystified says...

I have a Braintree season ticket but have taken to driving to Witham every day because of the number of times I've paid to park at Braintree only to find the train cancelled a few minutes later (as if they didn't know before that....) or its cancelled on the way home.

Anyway been giving some thought as to alternatives and a number of my London based colleagues commute these days using a coach, which is not the fastest way but is a LOT cheaper.

I wonder how much interest there would be in Braintree for such a service? If there are enough numbers I'd be happy to approach a local coach company and see if they are willing to start up a service.
I have a Braintree season ticket but have taken to driving to Witham every day because of the number of times I've paid to park at Braintree only to find the train cancelled a few minutes later (as if they didn't know before that....) or its cancelled on the way home. Anyway been giving some thought as to alternatives and a number of my London based colleagues commute these days using a coach, which is not the fastest way but is a LOT cheaper. I wonder how much interest there would be in Braintree for such a service? If there are enough numbers I'd be happy to approach a local coach company and see if they are willing to start up a service. iammystified

5:34pm Tue 3 Dec 13

/@|_|@\ says...

Hmmm. An interesting use of a Brit colloquialism by a Yankee colonist: "jobsworth".
Hmmm. An interesting use of a Brit colloquialism by a Yankee colonist: "jobsworth". /@|_|@\

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