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Braintree district: Changes to council tax direct debits
3:57pm Tuesday 29th October 2013 in News
Braintree Council is changing the way it deals with the non-payment of council cax and business rate direct debits.
Currently if a direct debit bounces because of insufficient funds in an account, the council will write to the customer requesting payment or a double payment the following month.
Now from Friday, the council will be trialling a change to the process, and will automatically retry to collect payment within 14 days of the initial payment date.
If this is unsuccessful, the direct debit will be cancelled and payment requested by an alternative method.
Councillor David Bebb, cabinet member for resources, said: “This pilot brings us in line with utility companies and many other local authorities in the way that collections are dealt with, and is really about addressing the issue of unpaid direct debits which can be a costly and time consuming process.
“Direct debits are a fantastic tool for paying your council tax.
“However, we have around 250-300 direct debit requests returned unpaid each month which can equate to up £60,000 per month, and so this new system we are trialling will give a little more flexibility and a second chance to pay rather sending our additional letters and potentially delaying collection by a month.”
The trial into the new system will run for three months.
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