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Braintree district: £200 to play on hold music to council callers
1:00pm Sunday 20th October 2013 in News
MORE than £200 per year of taxpayers money is being spent to play music to callers who are on hold.
Last year Braintree Council spent £226 to play “on hold” music to its callers and has an annual budget for the service.
Freedom of Information requests, sent out by a national newspaper, recently revealed that collectively local councils from across the country have spent hundreds of thousands of pounds on royalties in the past three years.
Top taxpayer funded tunes included Aretha Franklin’s I Say A Little Prayer for You and Everywhere by Fleetwood Mac.
One of Braintree Council’s music choices is Wake Up Maggie by Rod Stewart.
Braintree Council’s chief executive Nicola Beach said: “The use of music on hold is common in customer service based organisations.
“The cost of this is small, and clearly it is necessary to have an on-hold system of some kind, however we are looking at potential cost savings and this is something we will be assessing in the future.”
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