Rail operator ranked second worst in passenger survey

2:16pm Monday 18th February 2013 in News By Will Lodge

Rail operator ranked second worst in passenger survey Rail operator ranked second worst in passenger survey

THE rail company running trains across Essex has been ranked second worst nationally by a passenger survey.

Greater Anglia got just 42 per cent in a customer satisfaction survey carried out by consumer magazine Which?.

The train operator also came last in a commuter survey where it scored 36 per cent, according to the results published today.

  • What do you think of Greater Anglia? Contact our newsdesk on 01206 508334 to give your thoughts.

Comments (7)

2:50pm Mon 18 Feb 13

jim_bo says...

How can this be?

The gazette ran a story only a few weeks back stating how satisfied customers were?

I suppose a Which led questionnaire as opposed to a Greater Anglia is less biased or made up!
How can this be? The gazette ran a story only a few weeks back stating how satisfied customers were? I suppose a Which led questionnaire as opposed to a Greater Anglia is less biased or made up! jim_bo

4:01pm Mon 18 Feb 13

jammin says...

Less than 60 words a story? Jim_bo's comment is almost as long!
Less than 60 words a story? Jim_bo's comment is almost as long! jammin

5:23pm Mon 18 Feb 13

stevie,essex says...

Amazed they scored so high!
Amazed they scored so high! stevie,essex

7:25pm Mon 18 Feb 13

Hunter Gatherer says...

Yes, only 2nd worst.

But don't worry i am sure they will be
champions next year.
No doubt we will also be paying more
to these jokers for this service.
Yes, only 2nd worst. But don't worry i am sure they will be champions next year. No doubt we will also be paying more to these jokers for this service. Hunter Gatherer

9:17pm Mon 18 Feb 13

philip jinman says...

Retired last June because of expensive and unreliable service from Greater Anglia Braintree-Stratford
Went to Hampton Court Saturday cost £8.90 each travel card from Epping and car park at £2.00
If we had gone from Braintree would have cost about £40 each travel card
Something needs to be done not much better than National Express used to be
Service was better when railways were nationalised
Ticketing was also less complicated
Retired last June because of expensive and unreliable service from Greater Anglia Braintree-Stratford Went to Hampton Court Saturday cost £8.90 each travel card from Epping and car park at £2.00 If we had gone from Braintree would have cost about £40 each travel card Something needs to be done not much better than National Express used to be Service was better when railways were nationalised Ticketing was also less complicated philip jinman

12:48pm Tue 19 Feb 13

MissDaisy says...

When the meet the manager events happen at 8.30 in the morning its hardly surprising nobody gives them any feefback worth while - most of us have to be in London to start work then.
The rollingstock is ancient and the fares are way too high. The cleansiness is a joke - my fear is needing the toilet when the trains are delayed - altogether an awful experience at the best of times.
When the meet the manager events happen at 8.30 in the morning its hardly surprising nobody gives them any feefback worth while - most of us have to be in London to start work then. The rollingstock is ancient and the fares are way too high. The cleansiness is a joke - my fear is needing the toilet when the trains are delayed - altogether an awful experience at the best of times. MissDaisy

5:41pm Tue 19 Feb 13

Im_Like_HELLO says...

This all goes to prove Mark Twain - there are lies, damned lies, and statistics.
This all goes to prove Mark Twain - there are lies, damned lies, and statistics. Im_Like_HELLO

Comments are closed on this article.

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